Privacy Policy

Who we are

Our website address is:

The type of personal information we collect

We currently collect and process the following information:

  • name, phone number and e-mail address
  • customer financial information
  • photos, video and audio recordings

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • signing up to receive information from us
  • purchasing tickets
  • providing feedback on our events

We use the information you have given us in order to:

  • respond to enquiries
  • promote and market our wellness retreats, readings, healing, talks by Denise and toolkit programme implementation.
  • information updates sent to you about events, activities and connected services and events
  • process of payments for tickets and services

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

We have a legitimate interest in processing you personal data to:

  • respond to enquiries
  • provide you with information about Crystal Blue Clarity events, services, talks and other brand associated activities plus related events to notify you about changes to events and activities
  • process payments for tickets
  • record photos, video and audio of crowds attending events for the purpose of marketing and promoting Crystal Blue Clarity events, talks and associated events

Your consent has been given to use photos, videos and audio recordings of your individual feedback to help us promote Crystal Blue Clarity events and talks

Who we share your data with

We may share this information with carefully chosen partners including:

  • Square – when you make a payment to us online and in person via credit or debit card, the transaction (including your data) is handled on our behalf by Square, according to Privacy Policy
  • WordPress – when you contact us via e-mail or our website, WordPress collects your information on our behalf according to WordPress Privacy Policy
  • WhatsApp – we may use WhatsApp to contact you if you have provided your phone number and you have signed up to WhatsApp. We will not make your contact information available to WhatsApp users. View WhatsApp Privacy Policy

We will not share your information with third parties for marketing purposes, however we may share information about relevant third party events or activities with you.

How we store your personal information

Your information is securely stored in encrypted online file storage to which only Crystal Blue Clarity has access to. When you provide information on paper, the paper records are securely destroyed as soon as possible after that information has been transferred to our electronic files.

We keep your name, phone number and e-mail address for 2 years after your last interaction with Crystal Blue Clarity. We will then dispose of your information by deleting it permanently from our online files.

We do not stores customer financial information.

We keep photos, video and audio recordings for 5 years. We will then dispose of your information by deleting it permanently from our online files and removing any clips from our website and social media channels.

You can withdraw your consent or object to our use of your personal data at any time by e-mailing

Transferring your information outside the UK

We may transfer information collected about you to countries outside the UK, for example, this may happen if any of our service providers’ servers are located in a country outside of the UK. These countries may not offer the same level of protection for the information collected about you, although we will take steps to ensure that appropriate security measures are taken to collect, store and use your information in accordance with this Privacy Policy, the UK General Data Protection Regulation (GDPR) and the applicable data protection legislation. By providing your personal data, you are agreeing to this transfer, storing or processing.

Use of Cookies

Our website does not use cookies

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal information.
  • Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – you have the right to object to the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You can find out more about your rights on the ICO

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113. ICO website: